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The CompTIA A+ certification is the most globally recognised qualification for establishing IT support careers. This e-learning course is perfect for individuals looking to build a successful career in IT, the certification also acts as a gateway to more specialised areas of IT.
The CompTIA A+ compiles of two exams required to earn the certification: Core 1 (Exam 220-1001) and Core 2 (Exam 220-1002). Core 1 covers topics such as, mobile devices, networking, hardware, virtualisation, and cloud computing. Core 2 covers topics such as, working with operating systems, security, software troubleshooting and operational procedures.
We recommend that IT professionals who are considering this certification to also consider taking both the CompTIA A+ and CompTIA Network+ certifications to strengthen their networking skills. As an IT Support professional, you could be expected to troubleshoot, configure, and manage networks for organisations.
CompTIA A+ is the globally recognised and trusted credential for IT professionals, as it has been proven to demonstrate ability of the skills and knowledge required to provide critical end-user support. A+ is the most sought-after credential for tech support jobs, and has been the leading qualification for many years.
Boost your IT Support career !
CompTIA A+
- Deploy and offer technical aid for Windows Operating Systems, encompassing command line and user assistance. Structure preparation for imaging as well as diagnosis of issues for macOS, Chrome OS, Android, and Linux OS.
- Resolve PC and mobile device problems including widespread Operating System, malicious software and security issues.
- Clarify sorts of networks and links including TCP/IP, WiFi and Small Office Home Office (SOHO).
- Locate and hinder security flaws for devices in addition to their network connections.
- Set up & regulate desktops plus other portable gadgets plus aid applications to guarantee compatibility for the goal users.
Our CompTIA A+ course provides comprehensive instruction to equip students with the vital skills and knowledge needed for success on the CompTIA A+ Core 1 and Core 2 exams.
CompTIA A+
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CompTIA is an influential non-profit technology industry association that works to promote the global IT sector. A multi-trillion-dollar business, it is continuously developing and progressing with the emergence of new technology, and CompTIA strives to ensure IT professionals stay informed and up-to-date with these advancements. Established in 1982, their headquarters are in Downers Grove, Illinois. They offer a range of certification programs in the IT field like A+, cloud computing, security and networking, which are all designed to evaluate the knowhow and expertise of people in the industry.
- Maximum of 90 questions per exam
- Multiple choice questions (single and multiple response), drag and drops and performance-based
- 90 Minutes per exam
- 220-1101: 675 (on a scale of 900)
- 220-1102: 700 (on a scale of 900)
CompTIA A+ 220-1101 (Core 1)
Module 1 - CompTIA A+ 220-1101 Devices, Setups, and Installs
- 1.1 Introduction to the Course, Meet the Instructor
- 1.2 Appropriate Safety Procedures
- 1.3 PC Components
- 1.4 Guidelines for PC Disassembly
- 1.5 Motherboards
- 1.6 CPU Sockets
- 1.7 PCI Bus
- 1.8 Storage Bus (SATA and IDE)
- 1.9 Discussing PC Components
- 1.10 Common Connection Interfaces
- 1.11 Wired and Wireless Connection Standards
- 1.12 Install Peripheral Devices
- 1.13 Guidelines and Discussion for Installing Peripheral Devices
- 2.1 Displays and Multimedia
- 2.2 Display Device Connections and Cables
- 2.3 Discussing Display Device Installation and Configuration
- 2.4 Troubleshoot Display Devices
- 2.5 Guidelines for Troubleshooting Display Devices
- 2.6 Discussing Display Device Troubleshooting
- 2.7 Install and Configure Multimedia Devices
- 2.8 Discussing Multimedia Device Installation and Configuration
- 3.1 Supporting Multiple Drive Types and Memory
- 3.2 Memory Types
- 3.3 RAM Types
- 3.4 Memory Modules
- 3.5 DIMM and SO-DIMM Technologies
- 3.6 Parity and ECC RAM
- 3.7 Memory Compatibility Issues
- 3.8 Discussing System Memory Installation
- 3.9 Install and Configure Mass Storage Devices
- 3.10 Storage Adapters and Cables
- 3.11 Solid State Drives
- 3.12 Guidelines for Installing Mass Storage Devices
- 3.13 Discussing Mass Storage Device Installation and Configuration
- 3.14 Install and Configure Removable Storage
- 3.15 Discussing Removable Storage Device Installation and Configuration
- 3.16 Configure RAID
- 3.17 RAID Configuration Options
- 3.18 Discussing RAID Configuration
- 3.19 Troubleshoot Storage Devices
- 3.20 Boot Failures
- 3.21 Discussing Storage Device Troubleshooting
- 4.1 Install Upgrade CPUs
- 4.2 Multiprocessing and Multicore Processors
- 4.3 Discussing CPU Upgrades
- 4.4 Configure and Update BIOS UEFI
- 4.5 Discussing BOIS-UEFI Configuration and Updates
- 4.6 Install Power Supplies
- 4.7 Discussing Power Supply Installation
- 4.8 Troubleshoot Internal System Components
- 4.9 POST and Boot Problems
- 4.10 Boot Troubleshooting and Log Entries
- 4.11 Motherboard Component Problems
- 4.12 Discussing System Component Troubleshooting
- 5.1 Wired Networks
- 5.2 Common Ethernet Network Implementations
- 5.3 Taps and Mirrors
- 5.4 Discussing Wired Networks
- 5.5 Network Hardware Devices
- 5.6 Switches
- 5.7 Power Over Ethernet
- 5.8 Discussing Network Hardware Devices
- 5.9 Wireless Networks
- 5.10 Access Points and Wireless Network Modes
- 5.11 Discussing Wireless Networks
- 5.12 Internet Connection Types
- 5.13 Wireless Internet Service Providers WISP
- 5.14 Discussing Internet Connection Types
- 5.15 Network Configuration Concepts
- 5.16 The TCIP-IP Protocol Suite
- 5.17 Internet Protocol and IP Addressing
- 5.18 Public and Private IP Addresses
- 5.19 IPv6
- 5.20 Discussing Network Configuration Concepts
- 5.21 Network Services
- 5.22 DNS
- 5.23 Dynamic and Static IP Configurations
- 5.24 DNS Records MX and A
- 5.25 Web Servers and HTTP-HTTPS
- 5.26 Discussing Network Services
- 6.1 Configuring and Troubleshooting Networks
- 6.2 Network Connections in Windows
- 6.3 Install and Configure SOHO Networks
- 6.4 Configure SOHO Network Security
- 6.5 Firewalls
- 6.6 Port Fowarding and Port Triggering
- 6.7 Windows Firewall
- 6.8 Network Security and Embedded Appliances
- 6.9 Configure Remote Access
- 6.10 Discussing Remote Access Configuration
- 6.11 Troubleshoot Network Connections
- 6.12 IP Configuration Issues
- 6.13 Routing Issues
- 6.14 Discussing Network Connection Troubleshooting
- 7.1 Configure Client-Side Virtulaization
- 7.2 Hypervisors
- 7.3 Processor Support and Resource Requirements
- 7.4 Virtual Networks
- 7.5 Client-Side Virtualization
- 7.6 Cloud Computing Concepts
- 7.7 Internal and External Shared Resources
- 7.8 Cloud Service Options
- 7.9 Virtual Desktops
- 7.10 Software-Defined Networking (SDN)
- 7.11 Discussing Cloud Computing Concepts
- 8.1 Use Laptop Features
- 8.2 Expansion Options
- 8.3 Discussing Laptop Features
- 8.4 Install and Configure Laptop Hardware
- 8.5 Discussing Laptop Hardware Installation and Configuration
- 8.6 Troubleshoot Common Laptop Issues
- 8.7 Discussing Troubleshooting Common laptop Issues
- 9.1 Syncing and Setup of Mobile Devices
- 9.2 Connect and Configure Mobile Devices
- 9.3 Configure Mobile Device Network Connectivity
- 9.4 Mobile VPN Configuration
- 9.5 Email Configuration Options
- 9.6 Discussing Mobile Device Network Connectivity Configuration
- 9.7 Support Mobile Apps
- 9.8 Discussing Mobile App Support
- 10.1 All Things Printing
- 10.2 Discussing Laser Printer Maintenance
- 10.3 Maintain Inkjet Printers
- 10.4 Discussing Inkjet Printer Maintenance
- 10.5 Maintain Impact, Thermal, and 3D Printers
- 10.6 Discussing Impact, Thermal, and 3D Printer Maintenance
- 10.7 Install and Configure Printers
- 10.8 Discussing Printer Installation and Configuration
- 10.9 Troubleshoot Print Device Issues
- 10.10 Install and Configure Imaging Devices
- 10.11 Discussing Device Installation and Configuration
CompTIA A+ Core 2
Module 1 - CompTIA A+ 220-1102 Operating System Management
- 1.1 Introduction to the Course, Meet the Instructor
- 1.2 Identify Common Operating Systems
- 1.3 Microsoft Windows
- 1.4 Work and Education Features
- 1.5 Windows System Limits
- 1.6 Apple Operating Systems
- 1.7 Linux Disk and File Management
- 1.8 Discussing OS Types
- 1.9 Use Windows Features and Tools
- 1.10 Administrative Tools
- 1.11 Manage Files in Windows
- 1.12 System Hierarchies
- 1.13 File Attributes
- 1.14 Discussing Windows Features and Tools
- 1.15 Manage Disks in Windows
- 1.16 Discussing File Management in Windows
- 1.17 The Windows Disk Management Console
- 1.18 Discussing Windows Disk Management
- 1.19 Manage Devices in Windows
- 1.20 Device Manager
- 1.21 Discussing Windows Device Manager
- 2.1 Configuring and Installing the OS
- 2.2 Installation Boot Methods
- 2.3 Disk Formatting and Partitioning
- 2.4 Networking Considerations
- 2.5 Post Installation Tasks
- 2.6 OS Installation Types
- 2.7 Unattended Installations
- 2.8 Maintain OSs
- 2.9 OS Updates
- 2.10 Anti-Malware Updates
- 2.11 Scheduled Backups
- 2.12 Task Schedulers part 1
- 2.13 Task Schedulers part 2
- 2.14 Install Windows 10 Demonstration
- 2.15 Discussing OS Maintenance
- 3.1 Install and Manage Windows Applications
- 3.2 Windows OS Tools
- 3.3 Application and Print Services
- 3.4 Task Manager
- 3.5 Manage Windows Performance
- 3.6 Windows Performance Management Tools
- 3.7 Troubleshoot Windows
- 3.8 Event Viewer
- 3.9 The System Configuration Utility
- 3.10 Troubleshooting Tips Boot Process
- 3.11 Troubleshooting Tips for Windows System Issues
- 3.12 Blue Screens and Spontaneous Shutdowns
- 3.13 Troubleshooting Tips for File and Memory Corruption
- 3.14 Safe Boot
- 3.15 System Repair Disc
- 3.16 System Restore
- 3.17 Guidelines for Troubleshooting Windows Issues
- 4.1 Network Management Tools
- 4.2 Network Connectivity
- 4.3 IP Addressing and Connection Types
- 4.4 Proxy Settings
- 4.5 Windows Client Configuration
- 4.6 Location Services
- 4.7 Firewalls
- 4.8 Network Troubleshooting
- 4.9 Remote Desktop Tools
- 4.10 Desktop Management and Remote Monitoring Tools
- 4.11 Discussion Topics
- 5.1 Sharing Resources and Wrights Management v5.2 User Group Accounts
- 5.3 Local Security Policy
- 5.4 SSO and Credential Manager
- 5.5 Workgroups and Home groups
- 5.6 Network and Sharing Center
- 5.7 Network Share Configuration
- 5.8 NTSF File and Folder Permissions
- 5.9 Configure Active Directory Accounts and Policies
- 5.10 Domain Membership and Group Policy Objects
- 5.11 Basic AD Functions
- 5.12 Account Locks and Password Resets
- 6.1 Threats and Security Measures
- 6.2 Logical Security Concepts
- 6.3 Encryption
- 6.4 PKI and Certificates
- 6.5 Execution Control
- 6.6 NAC
- 6.7 Discussing Logical Security Concepts
- 6.8 Threats and Vulnerabilities
- 6.9 Types of Password Attacks
- 6.10 Discussing Threats and Vulnerabilities
- 6.11 Physical Security Controls
- 6.12 Discussing Physical Security Measures
- 7.1 Policies to Protect Data
- 7.2 Implement Security Best Practices
- 7.3 Guidelines for Implementing Security Best Practices
- 7.4 Discussing Security Best Practices Implementation
- 7.5 Implement Data Protection Policies
- 7.6 ACLs and Directory Permissions
- 7.7 Full-Disk Encryption
- 7.8 Guild lines for Implementing Data Protection Policies
- 7.9 Discussing Data Protection Policies
- 7.10 Protect Data During Incident Response
- 7.11 Discussing Data Protection During Incident Response
- 8.1 Prevent Malware and Security Threats
- 8.2 Detect, Remove, and Prevent Malware
- 8.3 Trojan Horses and Spyware
- 8.4 Sources of Malware Infection
- 8.5 Best Practices for Malware Removal
- 8.6 Discussing Detecting, Removing, and Preventing Malware Infections
- 8.7 Troubleshoot Common Workstation Security Issues
- 8.8 Discussing Troubleshoot Common Workstation Security Issues
- 9.1 Supporting and Troubleshooting Mobile Devices
- 9.2 Secure Mobile Devices
- 9.3 IOT Internet of Things
- 9.4 Discussing Mobile Device Security
- 9.5 Troubleshoot Mobile Device Issues
- 9.6 Mobile Device Security Troubleshooting
- 9.7 Discussing Troubleshooting Mobile Devices
- 10.1 Implementing Operational Procedures
- 10.2 Environmental Impacts and Controls
- 10.3 Discussing Environmental Impact and Controls
- 10.4 Create and Maintain Documentation
- 10.5 Discussing Documentation Creation and Maintenance
- 10.6 Use Basic Change Management Best Practices
- 10.7 Discussing Change Management Best Practices
- 10.8 Implement Disaster Prevention and Recovery Methods
- 10.9 Discussing Implement Disaster Prevention and Recovery Methods
- 10.10 Basic Scripting Concepts
- 10.11 Discussing Scripting
- 10.12 Professionalism and Communication
- 10.13 Discussing Professionalism and Communication Skills
Stats for IT Support vacancies from the database of over 1 million job ads on adzuna.co.uk.
The average IT Support salary is currently £34k.
At present, there are 11504 job postings for IT Support across Adzuna.
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