June Sale. Ends June 30th

ITIL 4: Specialist Drive Stakeholder Value Course

June Sale

Original price was: £695.00.Current price is: £597.00.

ITIL® 4: Specialist Drive Stakeholder Value course and certification cultivates skills for managing stakeholders across IT services.
Request Information
14 day money back guarantee.
Course Access
Receive 12 months access.
Success Manager
Supports you to achieve course goals.
Accredited Courses
Accredited by the highest standards.

Course overview

ITIL places a strong emphasis on meeting the needs and expectations of customers.

Transform your career and take your place at the forefront of the digital revolution with the ITIL® 4: Specialist Drive Stakeholder Value. As service managers, IT managers, customer experience managers, this course will provide you techniques for excelling through strategic relationship management.

The ITIL® 4: Specialist Drive Stakeholder Value course focuses on key competencies for managing and integrating stakeholders in the IT service management landscape. This comprehensive course covers aligning business and tech goals, emphasising collaborative governance, effective communication, and experience-driven service design best practices. As organisations increasingly rely on both internal and external collaborations, ITIL® 4: Specialist Drive Stakeholder Value equips professionals with skills in effective multi-party communication, negotiations, and managing customer experiences.

ITIL® 4: Specialist Drive Stakeholder Value certification validates expertise in stakeholder integration and customer-centric IT service management. This certification is a strategic asset for service managers, IT managers, and customer experience managers as they possess the expertise required to navigate dynamic partnerships. ITIL® 4: Specialist Drive Stakeholder Value certification propels elevates one’s career prospects by providing the skills to confidently lead in the dynamic landscape of technology-driven businesses.

Certified skills provide more opportunity.

ITIL® 4: Specialist Drive Stakeholder Value course hones stakeholder management, governance, communication skills, validating expertise for leadership in tech-driven environments.

Boost your Service Manager career
Get More Information

Have more questions?

    ITIL 4: Specialist Drive Stakeholder Value

    What will I learn?

    What skills you'll gain from the ITIL 4: Specialist Drive Stakeholder Value course.

    • Demonstrate a deep grasp of stakeholder management principles.
    • Design SLAs meeting organisational goals and customer expectations.
    • Efficiently manage relationships with multiple suppliers.
    • Master communication for clear stakeholder information conveyance.
    • Design positive customer and user experiences.
    • Apply techniques to understand and improve stakeholder experiences.

    Our comprehensive ITIL® 4: Specialist Drive Stakeholder Value is designed to equip students with the necessary skills and knowledge they need to confidently pass their ITIL® 4: Specialist Drive Stakeholder Value exam.

    ITIL 4: Specialist Drive Stakeholder Value Online Course

    PeopleCert: ITIL certifications can increase chances of internal promotion by 15-25% when competing for more senior roles.

    If you're looking to take your career to the next level, now is the time. Take your career further by opening new doors to a range of opportunity.

    Get Started

    Further information about your course

    ITIL 4: Specialist Drive Stakeholder Value course details

    Axelos, a global non-profit, administers certifications in project and IT service management, promoting standardisation of professional qualifications through exams and training, certifying individuals' knowledge in specific methodologies.
    • Exam Codes: ITIL4-SDPI.AN1
    • Prerequisites: ITIL® Foundation Certificate in IT Service Management, ITIL® 4 Managing Professional Transition Certificate or Training through an Accredited Training Organisation
    • Number of Questions: 40 questions
    • Type of Questions: Multiple choice questions
    • Length of Test: 90 minutes
    • Passing Score: 70%
    • Testing Provider: PeopleCert
    ITIL® 4: Specialist Drive Stakeholder Value

    Lessons 1: About the ITIL story
    • The story so far
    • Meet the Axle employees
    Lessons 2: ITIL Foundation recap
    • The ITIL service value system
    • The four dimensions model
    Lessons 3: Introduction
    • The importance of engagement
    • Key principles
    Lessons 4: The customer journey
    • Stakeholder aspirations
    • Touchpoints and service interactions
    • Mapping the customer journey
    • Designing the customer journey
    • Measuring and improving the customer journey
    • Summary
    Lessons 5: Step 1: Explore
    • Understanding service consumers and their needs
    • Understanding service providers and their offers
    • Understanding markets
    • Targeting markets
    • Summary
    Lessons 6: Step 2: Engage
    • Communicating and collaborating
    • Understanding service relationship types
    • Building service relationships
    • Managing suppliers and partners
    • Summary
    Lessons 7: Step 3: Offer
    • Managing demand and opportunities
    • Specifying and managing customer requirements
    • Designing service offerings and user experience
    • Selling and obtaining service offerings
    • Summary
    Lessons 8: Step 4: Agree
    • Agreeing and planning value co-creation
    • Negotiating and agreeing a service
    • Summary
    Lessons 9: Step 5: Onboard
    • Planning onboarding
    • Relating to users and fostering relationships
    • Providing user engagement and delivery channels
    • Enabling users for services
    • Elevating mutual capabilities
    • Offboarding customers and users
    • Summary
    Lessons 10: Step 6: Co-create
    • Fostering a service mindset
    • Ongoing service interactions
    • Nurturing user communities
    • Summary
    Lessons 11: Step 7: Realise
    • Realising service value in different settings
    • Tracking value realisation
    • Assessing and reporting value realisation
    • Evaluating value realisation and improving customer journeys
    • Realizing value for the service provider
    • Summary
    Lessons 12: Conclusion

    Stats for Service Manager vacancies from the database of over 1 million job ads on adzuna.co.uk.

    The average Service Manager salary is currently £43k.

    At present, there are 51358 job postings for Service Manager across Adzuna.

    Powered by
    Learn More

    Course Pricing

    Say Hello to June Sale Pricing

    Take the life changing step towards enriching your credibility and propelling your knowledge, role, and career forward.

    Exam Included!
    Finance Available at Checkout

    Original price was: £695.00.Current price is: £597.00.

    Sale Ends 30 June

    By bundling courses together, you unlock even deeper discounts on your learning journey. Interested in crafting your personalised bundle? Speak to us today for more information about what we can provide you.

    Get Started
    5 Star Reviews

    How learners find Career Smarter

    We are dedicated to ensuring our learners are happy and successful. Have a look at the reviews below to see what they have to say about their experiences with us.

    World Class Services

    How we support your learning

    At Career Smarter, we don't just give you the certification you need to kickstart your career: we provide you with all the necessary resources and tools to keep you on a successful path. We build lasting relationships with our clients, offering extensive support and guidance throughout their journey. On top of it, we strive to create a smooth and friendly environment from day one which fosters better productivity. This is only the beginning of a lifelong career in your chosen field that's just waiting for you to take off!

    Globally Recognised Certifications
    Enagaging Learning
    Customer Support
    12 Months

    ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    Your success story starts here

    For more information about Career Smarter courses and services.
    Enquire now