ITIL 4: Specialist Drive Stakeholder Value
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ITIL places a strong emphasis on meeting the needs and expectations of customers.
Transform your career and take your place at the forefront of the digital revolution with the ITIL® 4: Specialist Drive Stakeholder Value. As service managers, IT managers, customer experience managers, this course will provide you techniques for excelling through strategic relationship management.
The ITIL® 4: Specialist Drive Stakeholder Value course focuses on key competencies for managing and integrating stakeholders in the IT service management landscape. This comprehensive course covers aligning business and tech goals, emphasising collaborative governance, effective communication, and experience-driven service design best practices. As organisations increasingly rely on both internal and external collaborations, ITIL® 4: Specialist Drive Stakeholder Value equips professionals with skills in effective multi-party communication, negotiations, and managing customer experiences.
ITIL® 4: Specialist Drive Stakeholder Value certification validates expertise in stakeholder integration and customer-centric IT service management. This certification is a strategic asset for service managers, IT managers, and customer experience managers as they possess the expertise required to navigate dynamic partnerships. ITIL® 4: Specialist Drive Stakeholder Value certification propels elevates one’s career prospects by providing the skills to confidently lead in the dynamic landscape of technology-driven businesses.
Certified skills provide more opportunity.
ITIL® 4: Specialist Drive Stakeholder Value course hones stakeholder management, governance, communication skills, validating expertise for leadership in tech-driven environments.
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ITIL 4: Specialist Drive Stakeholder Value
What skills you'll gain from the ITIL 4: Specialist Drive Stakeholder Value course.
- Demonstrate a deep grasp of stakeholder management principles.
- Design SLAs meeting organisational goals and customer expectations.
- Efficiently manage relationships with multiple suppliers.
- Master communication for clear stakeholder information conveyance.
- Design positive customer and user experiences.
- Apply techniques to understand and improve stakeholder experiences.
Our comprehensive ITIL® 4: Specialist Drive Stakeholder Value is designed to equip students with the necessary skills and knowledge they need to confidently pass their ITIL® 4: Specialist Drive Stakeholder Value exam.
PeopleCert: ITIL certifications can increase chances of internal promotion by 15-25% when competing for more senior roles.
If you're looking to take your career to the next level, now is the time. Take your career further by opening new doors to a range of opportunity.
Further information about your course
- Exam Codes: ITIL4-SDPI.AN1
- Prerequisites: ITIL® Foundation Certificate in IT Service Management, ITIL® 4 Managing Professional Transition Certificate or Training through an Accredited Training Organisation
- Number of Questions: 40 questions
- Type of Questions: Multiple choice questions
- Length of Test: 90 minutes
- Passing Score: 70%
- Testing Provider: PeopleCert
ITIL® 4: Specialist Drive Stakeholder Value
Lessons 1: About the ITIL story
- The story so far
- Meet the Axle employees
- The ITIL service value system
- The four dimensions model
- The importance of engagement
- Key principles
- Stakeholder aspirations
- Touchpoints and service interactions
- Mapping the customer journey
- Designing the customer journey
- Measuring and improving the customer journey
- Summary
- Understanding service consumers and their needs
- Understanding service providers and their offers
- Understanding markets
- Targeting markets
- Summary
- Communicating and collaborating
- Understanding service relationship types
- Building service relationships
- Managing suppliers and partners
- Summary
- Managing demand and opportunities
- Specifying and managing customer requirements
- Designing service offerings and user experience
- Selling and obtaining service offerings
- Summary
- Agreeing and planning value co-creation
- Negotiating and agreeing a service
- Summary
- Planning onboarding
- Relating to users and fostering relationships
- Providing user engagement and delivery channels
- Enabling users for services
- Elevating mutual capabilities
- Offboarding customers and users
- Summary
- Fostering a service mindset
- Ongoing service interactions
- Nurturing user communities
- Summary
- Realising service value in different settings
- Tracking value realisation
- Assessing and reporting value realisation
- Evaluating value realisation and improving customer journeys
- Realizing value for the service provider
- Summary
Stats for Service Manager vacancies from the database of over 1 million job ads on adzuna.co.uk.
The average Service Manager salary is currently £43k.
At present, there are 48219 job postings for Service Manager across Adzuna.
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