Certified tutors
Your questions are answered by qualified, certified tutors — people who hold the qualification and have taught it, not a script.
Included with every course
Certified Tutor Support
Real, qualified tutors — not just a chatbot. Post your question in the course forum and get a clear, considered answer from a certified tutor within 24 hours.
What it is
Qualified people, on your side
When self-study leaves you with a question only a person can answer, our course forum is where you ask it. It’s staffed by certified tutors who know the material inside out, and stocked with extra resources to help you get unstuck and keep moving.
What you get
More than a help desk
Answers within 24 hours
Post a question and you’ll have a clear, considered reply within 24 hours — usually sooner.
A forum full of resources
The forum is filled with extra explanations, tips, and materials that go beyond the core course content.
Learn from others too
Browse questions other learners have already asked — chances are someone has hit the same sticking point before you.
How it works
Help in three simple steps
1. Post your question
Stuck on a topic? Write it up in the course forum — add as much detail as you like.
2. A tutor replies
A certified tutor answers within 24 hours, clearly and in context — so it actually makes sense.
3. Dig into the resources
Explore the extra materials and past answers in the forum to deepen your understanding.
Best of both
Instant answers and human expertise
Certified Tutor Support pairs perfectly with your course’s AI Tutor Chat. Use the AI tutor for instant answers at any hour, and the forum when you want a qualified human to talk something through. Between them, you’re never stuck for long.
FAQ
Common questions
Yes — access to the forum and our certified tutors is included with your course, for the full length of your access.
Within 24 hours, and often much sooner. If you need something instantly, the AI Tutor Chat built into your course is there around the clock.
Certified tutors who hold the qualification themselves and have experience teaching it — so you’re getting a knowledgeable, qualified answer, not a generic one.
Extra resources — additional explanations, study tips, and materials — plus the back catalogue of questions other learners have asked, which is a great revision aid in itself.
Never stuck alone
Qualified help,
whenever you need it.
Every Career Smarter course includes Certified Tutor Support and a resource-packed forum. Choose a course and study with real people behind you.