IT Support Technician
Career Path
The most accessible way into a tech career. See where you are now, which CompTIA certifications get you hired, and how IT support leads into infrastructure, cloud and security.
The role
What is an IT support technician?
IT support technicians keep an organisation’s computers, devices and networks running. They troubleshoot hardware and software, set up equipment and accounts, and help users solve the technical problems that get in the way of their work.
It’s the classic entry point into tech — no degree required, and a fast route to your first job. Most support roles start on the help desk or as first-line support, resolving day-to-day issues and learning the fundamentals on the job.
From there the career opens up quickly. As you add networking and security knowledge you can move into second and third-line support, then specialise toward infrastructure, cloud, networking or security — each with strong demand and rising pay.
People come into it from all backgrounds, often as a first career or a change of direction. You need a recognised entry certification, some hands-on practice, and a genuine willingness to learn.
This role suits you if…
- You want a fast, accessible route into tech
- You like fixing things and helping people
- You’re curious about how computers and networks work
- You want clear options to specialise later
- You’re changing careers and want a foot in the door
Your certification roadmap
What to study and in what order
Tell us where you’re starting from and we’ll show the right sequence of CompTIA certifications to get hired and progress.
Browse all our CompTIA courses or talk to our team about the right first step.
Career progression
Where this career can take you
From your first support role into specialist and management positions — a realistic view of how the career develops, with the qualifications and salary ranges typical at each level.
Median UK IT support salary: £32,500 (rising to £35,000 in London). Based on advertised UK roles — source: ITJobsWatch, July 2026.
What employers look for
Key skills for IT support technicians
This career rewards solid fundamentals, problem-solving and a service mindset. These are the skills that consistently appear in UK job descriptions.
- Troubleshooting hardware and software
- Operating systems and devices
- User accounts and access
- Clear, patient communication
- How networks connect and route
- Setting up and maintaining devices
- Basic server and infrastructure tasks
- Remote support tools
- Methodical fault diagnosis
- Researching and applying fixes
- Knowing when to escalate
- Documenting solutions
- Security awareness for Security+
- An eye on cloud and automation
- Scripting and efficiency basics
- Willingness to keep learning
Common questions
Frequently asked questions
Start today
Ready to begin your
tech career?
Recognised CompTIA courses you study online, at your own pace, with 12 months’ access on any device. Add your official exam at checkout.