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ITIL® 4 Specialist: High Velocity IT

One of the four ITIL 4 Managing Professional modules. High Velocity IT is about applying ITIL in fast-moving digital environments — where Agile, Lean, DevOps and cloud meet IT service management — to deliver value quickly and reliably. Builds on ITIL 4 Foundation.

Enrol Now — $1,130
Study time
25–30 hrs
Format
100% online
Level
MP module
Access
12 months

About this qualification

What Is ITIL 4 Specialist: High Velocity IT?

An ITIL 4 Managing Professional module for digital and high-velocity service delivery — where Agile, Lean and DevOps meet ITSM.

The qualification explained

ITIL® 4 Specialist: High Velocity IT (HVIT) is one of the four ITIL 4 Managing Professional modules from PeopleCert. It’s designed for digital and high-velocity service delivery — environments where new features and fixes ship continuously, and where IT service management has to keep pace with Agile, Lean, DevOps and cloud ways of working.

The module explores the digital enterprise and its operating model, then sets out the five HVIT objectives: valuable investments, fast development, resilient operations, co-created value, and assured conformance. It examines the digital culture and mindset that high-velocity organisations rely on, and the working practices — Agile, Lean and DevOps — that ITIL integrates with rather than replaces.

HVIT builds directly on ITIL 4 Foundation, which is a prerequisite for sitting the exam. Together with Create, Deliver & Support, Drive Stakeholder Value and Direct, Plan & Improve, it forms part of the pathway to the ITIL 4 Managing Professional designation.

40
multiple-choice questions in the official HVIT exam
MP
a Managing Professional module on the path to the ITIL 4 MP designation
70%
pass mark — 28 of 40 questions correct
PeopleCert
accredited training with the official exam included in the price

Is this for me?

This Course Is for You If…

High Velocity IT is built for professionals delivering and managing services in fast-moving digital organisations.

DevOps & Agile Practitioners

Working in continuous delivery and want to align Agile, Lean and DevOps practices with ITIL service management.

IT Service Managers in Digital Orgs

Managing services where releases ship continuously and you need ITSM to keep pace with high-velocity delivery.

ITIL Foundation Holders

You’ve completed ITIL 4 Foundation and want to specialise and progress toward Managing Professional.

Product & Platform Teams

Building and running digital products or platforms and want a shared framework for resilient, fast delivery.

Transformation & IT Leads

Leading digital transformation and want to embed a high-velocity culture and operating model across teams.

ITSM Pros Progressing to MP

Service management professionals working toward the ITIL 4 Managing Professional designation.

Course structure & curriculum

What You’ll Learn — Module by Module

The course is structured across 7 modules, building your knowledge progressively — from the digital enterprise through to exam preparation. Total study time is approximately 25–30 hours.

Introduction & High Velocity IT
What HVIT means · Why speed matters · Where the module fits in ITIL 4 · Managing Professional overview
~3 hrs
The Digital Enterprise & Operating Model
The digital enterprise · Digital products · Operating model · Service value system in a high-velocity context
~4 hrs
The Five HVIT Objectives
Valuable investments · Fast development · Resilient operations · Co-created value · Assured conformance
~4 hrs
Digital Culture & Ways of Working — Agile, Lean, DevOps
High-velocity culture · Mindset & behaviours · Agile · Lean · DevOps and how ITIL integrates with them
~4 hrs
Applying ITIL Practices at High Velocity
Service management practices in fast-moving delivery · Value streams · Continuous flow of work
~4 hrs
Building Resilience & Assuring Conformance
Resilient operations · Reliability & recovery · Risk · Governance · Assured conformance and controls
~4 hrs
Exam Preparation & Practice Papers
Exam technique · Full-length practice papers · Weak-area review · Final revision checklist
~3 hrs

All learning outcomes covered

The digital enterprise and operating model

Valuable investments

Fast development

Resilient operations

Co-created value

Assured conformance

High-velocity culture and mindset

Agile ways of working

Lean ways of working

DevOps ways of working

How ITIL integrates with these practices

Applying ITIL practices at high velocity

Building resilient operations

Reliability and recovery

Risk and governance

Assured conformance and controls

Exam technique and revision

Full-length practice papers

What’s included

Everything You Need to Succeed

Each course includes the materials, practice, and support you need to learn the method properly and walk into the exam ready.

12 Months Course Access

Full access to all accredited course materials for 12 months. Study on any device, online 24/7. Never lose your progress.

Official PeopleCert Exam Included

Your official ITIL 4 Specialist: High Velocity IT exam is included in the price — there’s nothing extra to buy. We book it for you when you’re ready to sit it.

Built-In AI Tutor

An AI-powered tutor built right into your course — ask it anything, any time, and get clear, instant explanations of tricky topics 24/7.

Account Manager Support

A dedicated account manager to guide you through the course and arrange your exam booking whenever you’re ready.

Certificate & Digital Badge

On completion, receive a verifiable digital badge and official certificate to share directly on LinkedIn and your CV.

14-Day Money-Back Guarantee

Enrol with confidence. If the course isn’t right for you, let us know within 14 days for a full refund.

In practice

High Velocity IT in Australia

See how HVIT principles apply in fast-moving digital organisations.

SaaS & Product

Keeping ITSM in step with a SaaS team shipping multiple times a day

A growing SaaS company was releasing changes continuously, but its service management processes were built for slower, batched releases. Applying the HVIT objective of fast development alongside resilient operations, the team redesigned its value streams so that incident, change and release work flowed with delivery rather than blocking it. ITIL practices were tailored to the high-velocity context instead of being bypassed.

High Velocity IT in action By treating co-created value as a first-class objective, the team built feedback loops directly into the product. User signals reached engineers in hours rather than weeks, and conformance controls ran automatically in the pipeline rather than as manual gates.

DevOps Platform

Aligning a DevOps platform team with ITIL service management

An internal platform team had strong DevOps automation but little shared language with the wider service management function. Using HVIT’s view of how ITIL integrates with Agile, Lean and DevOps, they mapped their delivery pipeline to the service value system — making it clear where governance, risk and assurance fit without slowing the flow of work.

High Velocity IT in action The valuable investments objective gave the team a way to justify platform work to leadership. Investment decisions were tied to measurable flow and reliability outcomes, not just feature counts.

Cloud Operations

Building resilient operations for a cloud-native service

A cloud operations team supporting a customer-facing service needed to improve reliability without sacrificing release speed. Applying HVIT’s resilient operations and assured conformance objectives, they introduced error budgets, automated recovery and continuous conformance checks — embedding resilience into everyday work rather than treating it as a separate phase.

High Velocity IT in action When a dependency degraded mid-release, automated controls contained the impact and recovery ran without manual escalation. The team learned from the event and fed improvements straight back into the pipeline.

Exam details

About the ITIL 4 Specialist: High Velocity IT Exam

Your official exam is included in the course price and is sat online through PeopleCert. You’ll need to have passed ITIL 4 Foundation before taking this exam. When you’re ready, simply contact your account manager — we’ll arrange the booking for you.

Questions
40
Format
Multiple choice
Pass mark
28 / 40(70%)
Duration
90 minutes
Type
Closed book
Prerequisite
ITIL 4 Foundation

What to Expect on Exam Day

You sit the exam online through PeopleCert’s remote proctoring platform. Here’s the full process, from booking to results.

Booking

When you feel ready, contact your account manager. We handle the booking with PeopleCert and confirm your exam date, time, and joining instructions — usually within 5–10 working days.

Equipment required

You need a laptop or desktop computer (not a mobile or tablet), a working webcam and microphone, and a stable internet connection.

On the day

Log in 15 minutes before your scheduled start. The invigilator will verify your identity using photo ID and ask you to scan your room. The 90-minute timer then begins. No notes or materials are permitted — the exam is closed book.

Results

You get a provisional pass or fail result as soon as you finish. Your official PeopleCert certificate follows within a few working days and is added to PeopleCert’s register of successful candidates.

Rescheduling

If you need to reschedule, contact us at least 48 hours before your exam time. We will arrange a new date at no additional charge.

Student reviews

What Our Students Say

4.8

1,247 verified reviews

The majority of students pass first time, based on an internal student survey conducted in May 2026.

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BEN Carter
Very approachable team to talk to set you up on your courses and a quick response to get you started soon as possible. Sandy was very helpful for me and setting me up for my course. Thank you
...
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Highly recommend Career Smarter! Account manager Lanie is very responsive and always willing to help.
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I was looking for an AgilePM foundation course and found Career Smarter (thorough the Reed website), I requested information and received a prompt and helpful response from Lanie detailing the different options and prices etc. Lanie followed up a few days later but there was no sense of feeling pressured, nor any phone calls, just email and WhatsApp messages, giving me the time to consider the options and compare with others. I’ve now booked my course (which was easy, the website is good) which as it happens is also less expensive than other offers, and I’m encouraged by the other very positive reviews of this company.
Thank you Lanie, we haven’t spoken yet but I haven’t forgotten that you are on hand if I need further assistance.
...

Career Growth Path

Where This Qualification Takes You

ITIL 4 Specialist: High Velocity IT advances your service management career in digital delivery — and counts toward the ITIL 4 Managing Professional designation.

ITIL 4 Foundation

Prerequisite

ITIL 4 Specialist: HVIT

$130k–$170k avg.

You are here

DevOps / Service Manager

$130k–$170k avg.

Digital Service Lead

$150k–$190k avg.

Head of Digital / IT

$180k–$220k avg.

HVIT counts toward the ITIL 4 Managing Professional designation
Senior ITSM & service-delivery leaders in Australia earn $160k–$200k+ (SEEK, 2026)

Recommended next certifications

→ Build the stream

ITIL 4 Specialist: Create, Deliver & Support

Another ITIL 4 module on the path to Managing Professional / Strategic Leader.

$140k–$180kLearn more →
 → Build the stream

ITIL 4 Specialist: Drive Stakeholder Value

Another ITIL 4 module on the path to Managing Professional / Strategic Leader.

$140k–$180kLearn more →
 → Build the stream

ITIL 4 Strategist: Direct, Plan & Improve

Another ITIL 4 module on the path to Managing Professional / Strategic Leader.

$140k–$180kLearn more →
 → The basics

ITIL 4 Foundation

The entry-level grounding in the ITIL 4 framework.

$65k–$85kLearn more →

Pricing

Simple, Transparent Pricing

One course. Everything included. No hidden extras.

HVIT — right for you if…

You’ve completed ITIL 4 Foundation and want to specialise in fast-moving digital delivery — where Agile, Lean and DevOps meet IT service management.

Working toward Managing Professional?

High Velocity IT is one of the four ITIL 4 Managing Professional modules — alongside Create, Deliver & Support, Drive Stakeholder Value, and Direct, Plan & Improve — that together lead to the ITIL 4 MP designation.

ITIL 4 Specialist: High Velocity IT — Sale Price

$1,320 $1,130 Save $190

Everything you need to gain your ITIL 4 Specialist: High Velocity IT certificate — official exam included, no extras to buy.

Official PeopleCert Exam Included
PeopleCert accredited — we arrange the booking
12 Months Course Access
Study anytime, on any device, 24/7
Built-In AI Tutor
24/7 AI help while you study
Account Manager Support
Guidance throughout and exam booking when ready
Certificate & Digital Badge
Share on LinkedIn immediately on completion
14-Day Money-Back Guarantee
Enrol with confidence — full refund within 14 days

Finance available at checkout · 14-day money-back guarantee

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Deliver IT at
high velocity today.

Specialise in fast-moving digital delivery with an ITIL 4 Managing Professional module from PeopleCert. Flexible, online, and fully accredited.

$1,130inc. GST

Finance available at checkout · 14-day money-back guarantee

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Exam included
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